Accessibility Statement

Last Updated: March 2025

Kalido Hospitality Group believes every guest deserves an exceptional experience. We’re committed to ensuring accessibility for all, including those with hearing, vision, or mobility disabilities, both online and during your stay.

Our Digital Commitment

We strive to provide an inclusive online experience by:

Designing for WCAG 2.1 AA and ADA compliance
Offering screen-reader-friendly navigation and keyboard controls;
Providing text alternatives for images and videos;
Ensuring accessible booking flows with clear room accessibility details (e.g., roll-in showers, grab bars).

We partner with accessibility experts to audit our website and prioritize inclusivity in all digital projects.

Our Property Accessibility

All properties meet or exceed ADA Title III requirements, featuring:

Accessible Studio Apartments

Doorways with 32+ inches of clearance;
Wheelchair-accessible paths throughout;
Lowered counters and appliances
Strobe light smoke alarm
Bathrooms with
Toilets (17–19 inches high) and grab bars;
Sinks with knee clearance;
Roll-in showers (where available) with adjustable shower wands.

Common Areas

Accessible entrances and elevators
Dedicated accessible parking stall
Visual alarms
Service animal accommodations

For additional information or assistance booking your stay, please contact us at hello@smithehouse.com or 778.404.3303.

Continuous Improvement

We’re actively working to:

Enhance PDF/menu accessibility;
Add live-captioning to virtual tours;
Train staff on disability awareness.

Your feedback is always welcome. Help us continue to improve by sharing your experience.